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Shipping & Returns

Shipping Terms and Conditions  

Thank you for coming to Gp2xstore.com; official Gp2x distributor in the USA. All orders are shipped through FedEX or USPS depending on your choice.

A valid email address is required when ordering through Gp2xstore.com Your email address is used to send order confirmation and shipping notification. If you do not receive order confirmation by email within 24 hours, please email support@gp2xstore.com .

General Terms and Conditions

Gp2xstore.com will make every attempt to ship orders within 24 hours after they are received, pending payment verification. Orders are ussually shipped same day if placed before 9:00AM PST. All products are shipped from Yorba Linda, California. Local pickup is not available. 

Payment methods and site security

Gp2xstore.com accepts Visa, Mastercard, American Express, Discover, and PayPal. Our site is secured by a 128-bit encrypted Geotrust SSL certificate. Credit card information is not stored in our system and we will never sell any information to 3rd party companies.


Shipping Options

The following shipping methods are available.

US Addresses
These services are available to US addresses only. USPS shipping methods come with delivery confirmation. Delivery confirmation does not track where your package is, it only confirms that your package has been delivered. FedEX shipping methods include a tracking number. Tracking number tracks where your package and will confirm delivery. PO Boxes are not acceptable for FedEX shipping methods.

First Class Mail
USPS First Class Mail is a service of the US Postal Service. It delivers packages to addresses in the continental US, Alaska and Hawaii usually within 5 to 7 days and on occasion quicker. First class shipping is ideal for orders under $30.

Priority Mail
USPS Priority Mail packages are delivered to addresses in the continental US, Alaska and Hawaii usually within 2 to 3 days. This shipping method is ideal for orders from $30 to $180. Priority Mail offers fast service at a low price.

FedEX Ground
FedEX Ground packages are delivered to addresses in the continental US within 2-7 days. Packages shipped to Canada take 5-10 business days. This shipping method is ideal for orders over $180. Its a very reliable shipping method and easily trackable. Tracking number is provided.

FedEX Express Saver
FedEX Express Saver packages are delivered to addresses in the continental US, Alaska, and Hawaii in 3 business days guaranteed. Tracking number is provided.

FedEX 2 Day
FedEX 2 Day packages are delivered to addresses in the continental US, Alaska, and Hawaii in 2 business days gauranteed. Tracking number is provided.

FedEX Overnight Priority
FedEX Overnight Priority packages are delivered to addresses in the continental US, Alaska, and Hawaii in 1 business day guaranteed. This shipping method is ideal for customers who need to receive packages immediately. Tracking number is provided.  

International Addresses
These shipping methods are available to International addresses only. USPS shipping methods do not include a tracking number FedEX shipping methods includes tracking number.

USPS Global Priority Mail
Joint service of US Postal and destination country postal authorities. The average delivery in 6 to 10 business days or less to most developed countries, with widely varying delivery times in some countries or in regions away from major cities, but this is subject to delay by customs officials. 

Please Note: Most packages reach their destination without any issues but you the customer, bear all risks of loss if a shipment is sent by Global Priority Mail and is lost or undeliverable. .
 
Service to all countries is estimated, not guaranteed. Although we have found Global Priority to be very reliable, no one can prevent Customs from delaying a particular shipment. The customer bears all risk and costs of dealing with local Customs authorities.

USPS Airmail
USPS Airmail is a cheap efficient way to ship outside of the US. It generally takes 7 to 14 business days. This time does not include customs delay.

FedEX International Express
FedEX International Express provides a reliable way to ship to countries out of North America. Tracking number is provided and easily trackable. It is recommended to ship with this method for orders over $180.

Please Note: To be 100% certain your order arrives it pays to use the more expensive shipping option.  This is especially true if you are in a remote location or have had troubles arriving deliveries in the past.  Risk of Loss: Items shipped which are lost by post office are not the responsibility of Gp2xstore.com. 

Canada
FedEX Ground shipping method is available and it is our preferred way to ship.

Italy, Netherlands Antilles
Global Priority mail service is not available in your area, please use USPS Airmail.


RETURN POLICY

Gp2xstore.com will accept returns on new products as long as the return process has begun within 7 days of delivery. You must contact support@gp2xstore.com to obtain a Return Materials Authorization Number (RMA) prior to returning any products.   The item must be in like new condition with all original packaging intact. Gp2xstore.com will charge a 15% restocking fee on all returns. Items with missing packaging will automatically incur a 30% restocking fee. New products which are returned in damaged condition will not be issued a refund and it will be the buyers responsibility to provide shipping expenses to return the item to the buyer. Refunds will be issued after 3 days of when we receive it.

The Gp2x includes a 12 month warranty on parts and labor. You must contact support@gp2xstore.com to obtain a Return Materials Authorization Number (RMA) prior to returning any products.  Gp2xstore.com will pay for cost of shipping replacement/repair to customer but shipping costs to Gp2xstore.com are responsibility of customer.

If you believe a mistake was made on your order, please email support@gp2xstore.com to work out a solution. If an error is made by Gp2xstore.com in processing your order and the item sent is incorrect, Gp2xstore.com will correct the issue at our expense. All correspondence concerning returns or exchanges must be done via email.


CONTACT US

Gp2xstore.com
P.O. BOX 16180
Long Beach, CA 90806
USA

Support@Gp2xstore.com